Terms and Conditions

Welcome to MyIris. By using our website and purchasing our products or services, you agree to the following terms and conditions. Please read them carefully before proceeding.

1. General Information

MyIris specializes in creating personalized iris art based on customer-submitted images. By placing an order, you confirm that you have the legal right to provide the photos and agree to the terms outlined here.

2. User Responsibilities

• You are responsible for ensuring that the images you upload are of high quality and meet the provided guidelines.
• By uploading an image, you confirm that you own the rights to the photo or have permission to use it for this purpose.
• Misuse of the website, including the upload of inappropriate or copyrighted images, may result in the cancellation of your order.

3. Product Customization

• All products are personalized and created based on the photos you provide. Please ensure all customization details are accurate before placing your order.
• MyIris is not responsible for dissatisfaction resulting from errors in customer-submitted details or uploaded images.

4. Order Processing and Payment

• Orders are processed within 24 hours of submission. Once processing begins, cancellations or changes may not be possible.
• Payment must be completed at checkout. We accept secure payment methods via trusted third-party payment gateways.
• Prices displayed on our website are subject to change without notice.

5. Shipping and Delivery

• Estimated delivery times are provided at checkout. However, delays may occur due to factors beyond our control (e.g., customs or courier delays).
• International shipping may incur additional customs fees, which are the responsibility of the customer.
• MyIris is not liable for lost or delayed shipments resulting from incorrect addresses provided during checkout.

6. Refund and Return Policy

• Due to the personalized nature of our products, we do not accept returns or exchanges unless the product is defective or damaged upon arrival.
• Refunds are only issued if the product arrives damaged, the wrong item is delivered, or the order is lost in transit.
• Any claims for refunds or reprints must be submitted within 14 days of receiving the product.

7. Intellectual Property

• All iris art created by MyIris is owned by us and cannot be reproduced, modified, or resold without prior permission.
• Customers retain the rights to their original photos but grant MyIris permission to use the images for order fulfillment and promotional purposes (if consent is provided).

8. Privacy Policy

• Your personal information and uploaded images are handled in accordance with our Privacy Policy. By using our services, you agree to the collection and use of your information as outlined in the policy.

9. Limitation of Liability

• MyIris is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
• Our liability is limited to the cost of the purchased product or service.

10. Modifications to Terms

• MyIris reserves the right to update or modify these terms and conditions at any time. Any changes will be effective immediately upon posting on this page.

11. Governing Law

These terms and conditions are governed by the laws of the United States. Any disputes arising from the use of our website or services shall be resolved under the jurisdiction of applicable U.S. courts.

12. Contact Information

If you have any questions about these terms and conditions, please contact us at:

Email: al@myiris.com
Phone: +1 832-848-7711

Thank you for choosing MyIris. We look forward to creating a unique and meaningful art piece just for you!